How to go from "You're hired!" to "You're jaded!" in 4 months or less

Stumbled across a blog today, written by an Apple retail store employee in a New England state, whose name I won't mention and whose blog I won't link to because I don't want his firing to be on my conscience.

More after the jump...

The first post I read, dated this month, said:

Dear customers, If you have to ask these questions, and you're not satisfied with our answer, we're not your problem:

"I'm like, on the swim team, and I was uh, like, wondering if I could take my iPod in the pool with me?"

"Get me the number for customer service! I bought this iPod 15 months ago and I dropped it and there's a dent in it now and it doesn't work and why won't you people replace it??"

"Why won't you tell me what my six-year-old computer would sell for today in your store?"

"But the guy at Best Buy said you carry the iPod connection kit for the car stereo they just sold me!"

We don't know why. There weren't even that many customers today. But holy shit, what kind of idiot are you? The kids who came in at the end of the day reminded me why I quit teaching High School. They sat they giggling at each other and yelling "dude, I can't believe you, that one smells SO BAD!"

Ok, I thought... so this guy seems to work at an Apple store somewhere. I wonder if he has anything juicy buried elsewhere in his blog? I skimmed a few more pages and then came to this post, which is from about 4 months ago (excerpted from much longer post)

The other nice thing was that really, Apple users are a friendly bunch. I think I chatted with at least three other customers (a PB 12", PB15", and an iMacG5 user), just about our machines and life in general. While they were scanning my hard drive, I was able to use their in-store computers to check my email and do a bit of web-browsing. The staff was friendly, too. The Mac Geniuses allowed me to look on behind them as they fixed other people's computers. I saw the inside of an iMacG5 for the first time.

And, well, I totally picked up an application when I left. I really like the idea of working there – hell, I could handle it for 3.5 hours, if I actually had something to do and monies in exchange for those services, I think I could like it. Oh, and steady pay, and health insurance – those things rock, too.

Is it just me, or does his attitude need a little adjusting since he got his Apple dog tags? Four months ago he was in awe of it all. Today he's obviously jaded and unhappy. Keep referring to your customers as idiots, pal... you won't have to worry about them for much longer if you keep it up.