2005 J.D. Powers and Associates ratings are in

The results are in and the numbers are tallied up. As always, satellite TV dominated over cable in all aspects from overall satisfaction to reliability to customer service. For the last decade, according to this report, Direct TV and Dish Network have been stealing cable customers away; last year was no exception. People feel that the level of service that they receive is greater through satellite than it is through cable.

There is one ray of sunshine though, and it is pointed right at WOW! For the first time since 2001, a cable provider has received the prestigious J.D. Power and Associates award for highest level of customer satisfaction. I guess Dish Network is going to need to change some of their advertisements. You might be like me though, and never have heard of this provider but they operated in major markets in Illinois, Michigan, and Ohio.

My cable provider, little ol' Comcast, is the lowest in all of the categories. Just like any red-blooded American, I cannot stand the quality of service that I receive from this cable giant. My high speed drops all the time and they blame it on my equipment. Video on Demand is out more than it is in; I cannot tell you the last time I have used it. The one thing that has impressed me though is their in-home service. The techs are knowledgeable and prompt. Still, I don't know about you, but I hate Comcast.