Apple said to be revamping Genius Bar appointment process
Speaking of horrific waits for service at Apple's Genius Bar, one of those rumor sites that I try not to read (I said try) claims that Apple is getting ready to ease the pain a bit by majorly overhauling their reservation system. According to AppleInsider, the new system will be called Concierge and it will streamline the process and reduce waiting times considerably by funneling iPod-related problems and questions into a different queue, which will be served simultaneously to those seeking other Mac-related assistance, instead of hogging the whole line. The new system is said to also feature a new interface intended to eliminate confusion about how to use it. That means more pretty icons, fewer superfluous words. To top things off, Apple is also reportedly looking to increase the number of Geniuses and Creative Bar staffers on hand in many stores.
I've got nothing against the French, but I'm a little bored with all the French names. C'mon Steve... enough already!