Bad luck with iTunes

Speaking of bad luck with Apple hardware, let's look at a similarly problematic area for potential Apple switchers: Apple software.

Exhibit A: Check out this amazing PG-13 rant by Jeremy Zawodny titled "Steve Jobs ruined my Thanksgiving." Hyperbolic? Yes, but a fun read nonetheless. Basically, upgrading iTunes caused a whole load of his music to disappear to the tune of 1,200 tracks. The files are still there, they are just not showing up in iTunes. My thoughts: I wonder if Jeremy uses Jhymn much.

Whether he does or not, this is a legitimate gripe, and I know if I were a Windows user who switched over to Mac because of how wonderful the iPod is, I'd be more than a little ticked with my new system if it suddenly made 1,200 tracks disappear. I also would be more than a little put off if I happened to be one of the ones running Tiger who got all sorts of inexplicable bugs. So same questions as before, but this time with the software spin: Are these the normal sporadic software problems, where the majority of the product line is good, but there's a small population of unlucky souls who are plagued with problems? Or is this a trend of coding problems caused by rushing a product to market that Apple needs to address?

What do you think?

PS—There is a fix for this problem.