The Apple Store experience

I drove to Denver yesterday to buy a Fifth Generation iPod at my local Apple Store. Two things struck me about the Apple Store experience.

First, the clerk who rang me up was dumb as a rock. Apple should realize that every sales person is the company's public face. A little training about how to interact with customers (try to act as if you really did take your anti-depressants today, and have some idea what you carry in the store) would go a long way.

Second, the selection of iPod accessories was pretty sparse. For example, there wasn't a single case for the 60GB ipod in stock. I'm looking for a case online now. Any recommendations?