Apple Store has a new "chat now" feature
That experiment with chat and the education store must have gone well, as the public Apple Store has recently become a little chattier with the seemingly quiet introduction of a new "chat now" feature to its product pages. Interestingly, it appears (at least for me) only on Mac product pages, and only a second or two after the rest of the page loads (as if there's an intentional delay), though I don't see it on any software pages or even in the iPod sections. I had a quick chat with the 'Apple Expert' Rache, but I was quickly dumped once I was found out to be a mere blogger (helping to spread the word...) instead of a cash-in-hand shopper. Oh well, this still seems like a great idea. I hope it sticks around.
[Update: it seems only some users can see this feature. It might simply be a page caching problem (as in: try emptying your browser cache), but for now it might be the case that only certain users, regions or countries can see the chat feature.]
All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.