Have You /hug'd your raid leader today?
Good raid leaders need to have a lot of tools in their tool basket. People skills, the ability to manage people and understand people is critical. Tactical skills, being able to study an encounter, look through a combat log and understand what went wrong, and being able to make the adjustments to complete an encounter more efficiently and more easily next time is critical. It's a political job, keeping groups happy and managing everyone's expectations. It requires time, effort, and a lot of knowledge. So give your raid leader a /hug.
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