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CompUSA sells an empty Canon A630 box for $269, won't issue refund

Nilay Patel
June 5, 2007
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CompUSA has been trying to turn itself around for a while now -- it closed a ton of stores earlier this year and has generally been pretty aggressive in trying to cut costs. No matter how bad things get, though, sometimes a company's gotta bite the bullet and do the right thing by its customers, and it looks like the $269 CompUSA is holding back from Texas consultant Terry Heaton might end up costing it a lot more than it anticipated. Seems as though Terry purchased what he thought was a Canon A630 from one of the stores CompUSA was closing back in March, but when his step-daughter opened the box a few weeks ago, it was empty. Assuming he'd get a refund, Terry drove to the nearest CompUSA, where he was told that all liquidation sales were handled by a third party and not CompUSA, and that he would have to contact CompUSA's attorneys to secure a refund. Undaunted, Terry then wrote a letter to CompUSA's CEO, whose "Executive Care" assistant replied and said that Terry should have been more careful to inspect the box when he purchased the camera, and that the prominent ALL SALES ARE FINAL signs around the store and on the receipt weren't just for show. That's pretty callous, if you ask us -- while we're always extra-careful when we buy clearance items, we can't imagine CompUSA (or its liquidators) knowingly marked an empty box with a $269 price tag, and we can't imagine seeing that price and thinking the box might be empty. So come on, CompUSA -- let's see some customer friggin service, okay?

[Via LostRemote, thanks, James]

Update: Heaton got his cash back! Well, in the form of a gift certificate, which kind of sucks, but still, we're glad for him.





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