Vodafone has inked a deal with SNAPin Software to bring its SelfService software to handsets. Available initially on smartphones, the app will let folks keep tabs on their accounts, diagnose common configuration issues, and fix them all without having to interact with a pesky (read: expensive) human. Trials conducted by the carrier indicated that the app was well-received, and interestingly could actually boost revenue by making previously timid users more willing to branch out and try new offerings, knowing that they can be bailed out by the software if they find themselves in some sort of quagmire.
On-device self service for Vodafone: chew out your phone, not a live rep
All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.