Software update confuses abuse reporters

Yesterday's rollout of Second Life server software included options for estate owners to set an email address that would receive abuse reports filed in their estate. Technically doing so made the estate owner the primary party responsible for handling abuse reports in that estate, though another copy always goes to Linden Lab. Estate owners leaving the field blank would have abuse reports directed to Linden Lab's abuse department as normal, essentially allowing estate owners to opt in and out of abuse management more or less at will.

It seems that this change wasn't entirely without problems, as the abuse system now reports that the abuse report is being sent to the estate's owner when the submitting user is on Linden Lab owned estates (colloquially known as the mainland). Of course, Linden Lab's governance/abuse team is still getting them (they are, after all, the estate owner in this case) but the sudden change in expected behavior is enough to cause concern in many Second Life users.