Fan input can be a touchy thing. You get it whether you ask for it or not, especially if you have official forums, and it's usually fairly divided. The fanbase frequently can't agree on what they want as an aggregate, so it's understandable that companies might want to filter some of the input through other sources. It's understandable that Cryptic would want to create the Star Trek Online Advisory Council, consisting of vocal fans that they can use as a barometer of current opinion and compressing the most urgent issues. Especially given the philosophy of player-driven development, it all makes sense.
The problems come when they announce this to other players.
First response in the official thread is an incredulous statement that one group of fans is getting more input in the game's direction than anyone else for what they consider no logical reason. At 51 pages as of this writing and still going, the thread's response is overwhelmingly negative, ranging from anger to baffled confusion at the program. How Star Trek Online's producers will react is unsure, but it's certain that the announcement hasn't gone over well... a true shame after riding high from the first large content patch.