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Saving Private Ryan Blu-ray discs recalled due to audio glitch

Richard Lawler, @Rjcc
May 14, 2010
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So nice, they'll have to release it twice. Apparently a problem with the audio synchronization in at least one of the chapters of Saving Private Ryan slipped past Technicolor and Paramount, causing the whole lot to be recalled. If you own it, you've got a bad disc, so check the press release after the break for a number to call for the replacements which should arrive at retail next week on the 18th -- check for a yellow UPC label to make sure you're getting a fixed one. We hadn't noticed any of the numerous reviews mention problems with the audio, let us know if you picked up on it when you watched.



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HOLLYWOOD, CA (May 12, 2010) – Paramount Home Entertainment today announced that it is recalling the Sapphire Series Blu-ray edition of Saving Private Ryan recently released in North America, the United Kingdom and the Benelux countries due to an audio synch error that occurred during Technicolor's authoring process. Although Technicolor employs comprehensive quality control measures, in this instance the issue was not detected prior to replication.

"Technicolor has been a valuable partner to Paramount Home Entertainment, and both Paramount and Technicolor are committed to providing the highest quality product to consumers," said Dennis Maguire, President, Paramount Pictures Home Entertainment Worldwide. "Our Sapphire Series was created to present our greatest films with the finest picture and sound quality available. Saving Private Ryan is a five time Academy Award® winning film including Best Director from one of America's most acclaimed filmmakers so we are recalling this edition to ensure that every Blu-ray disc honors Steven Spielberg's vision."

Technicolor has set up the following toll-free numbers for consumers who have already purchased the Saving Private Ryan Sapphire Series Blu-ray, which provides details on how they can receive a replacement copy - US and Canada: 888-370-8621, UK: 08000-852-613. Consumers can also return the Blu-ray to the stores where they purchased the product to receive a replacement. Technicolor expects to have replacement discs available at retail no later than Tuesday, May 18.





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