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Sony Online Entertainment offers an updated ProSiebenSat.1 FAQ

Presumably, this is not what PSS1's customer support team will look like in EQ2.  But you never know.

If you're in Europe and playing EverQuest II, DC Universe Online, or many other Sony Online Entertainment games, you're probably aware that a major change is on the horizon. The company has signed an agreement with ProSiebenSat.1, giving that company a great deal of control over the publication and operation of SOE's games in the region. There was some backlash over the change, as players were in particular concerned about being forced to play on specific servers.

While some of the details have already been addressed, SOE seeks to remedy a variety of player concerns with an updated FAQ detailing exactly what will take place when the service changes hands. Worth noting is that Station Cash will be converted into a similar but proprietary currency and all customer service issues will be handled by ProSiebenSat.1. Players will also need to make a new account with ProSiebenSat.1, although their old SOE accounts will still be used for certain games, such as the original EverQuest. If you're one of the many players affected by the change, there's no time like the present to take a look at what you can expect.