Ouya CEO offering store credit to unsatisfied Kickstarters
Unsatisfied contributors to Ouya's Kickstarter campaign may request a $13.37 credit for the console's Discover store, Ouya CEO Julie Uhrman revealed in an email to backers this week.
Uhrman's email acknowledged late shipments, missing controllers and delayed responses from customer support as missteps during the console's launch. Uhrman offered the credit in an effort to "do more than tell you how much we appreciate you."
Kickstarter backers should check their inbox for the message and click the email's included link to request the credit. The full email is available after the jump.
[Thanks, Scott!]
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To our beloved backers,
It's been 11 months and 26 days (360 days for those who prefer a more exact count) since we left the gates of Kickstarter and set out to turn our vision into a reality.
It wasn't OK that some of you-our most loyal supporters-didn't get your OUYA until after it was on store shelves. Others had an issue with our still-new customer service. Despite your frustrations, you've played on, putting up with our bumps and bugs as we work to get better every day.
That being the case, we want to do more than tell you how much we appreciate you-we want to show it.
If you feel you've had any kind of less-than-OUYA experience with us (a polite way of saying at any time you felt pissed at us for whatever the reason: late shipment, missing controllers, a delayed response to a CS ticket you opened), we'd like to give you a store credit of $13.37 to use toward any purchase(s) on DISCOVER.
If you are annoyed with us, we hope this is a first step to winning back your <3.
And for those loving on us, love on.
We've learned a lot over the past year and we're going to continue making Ouya better every day!
Play on,
Julie
