Tips for getting customer support live chat working smoothly

No one likes having to interrupt their game time to contact customer support, but doing an online chat with is at least slightly less painful than waiting on hold to talk on the phone. However, browser snafus can ruin the chat experience which makes your wait even longer. Fortunately, CS rep Araxom has some tips on avoiding chat trouble, which is commonly caused by pop-up blockers. So before you try to start a live chat, here's what you should do:

• Turn off any pop-up blocking addons you might have.
• If you're using Google Chrome, it usually blocks pop-ups by default. You can use another browser or check out Google's instructions for allowing pop-ups.

Now you're ready to chat! Just head over to the North American or European Support Portal, answer a few questions about the problem you're having, and then select Live Chat. Good luck!

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