RIFT performs extensive rollback following hardware outage

Justin Olivetti
J. Olivetti|10.24.14

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RIFT performs extensive rollback following hardware outage
rift
Denizens of one of RIFT's more populated servers are experiencing the raw end of a 23-hour rollback following hardware issues. Trion Worlds Executive Producer Bill Fisher announced that a hardware outage hit three servers early this morning, with one of them -- Faeblight -- lacking a recent data save point and requiring a one-day rollback.

"This is a significant loss for players on this shard and we fully understand that," Fisher said. "We are currently in the process of identifying and refunding RIFT Store purchases for users from Faeblight, as well as tracking down any Instant Sixty potions that were granted on this shard. This process may take several hours but we will ensure that any credits spent during this time are returned."

Fisher said that the studio is giving bonuses to the affected servers and is contemplating more compensation. Trion also implemented a hotfix that is giving a false error to players, stating that the update requires a full re-download. The actual patch is much smaller than that.
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