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Turbine's customer support department spreads holiday cheer

Eliot Lefebvre
November 26, 2014
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Working customer support for an MMO means that even the best times of your job are still spent dealing with upset players. Sure, the player might recognize that whatever went wrong was just an accident or a bug, but you've still got player issues to manage. It's the sort of work that can make you bitter or cynical, but not so with the customer support team at Turbine Entertainment, which decided to reach out to fans in a slightly happier fashion with holiday cards. Seriously. Real ones.

Players on the Lord of the Rings Online forums have reported receiving physical holiday cards from the game's customer service department with hand-written messages and gift cards for 500 Turbine points inside. The community team has stated that this is exactly what it seems to be: a random gesture of kindness and appreciation for the game's playerbase. That message also reminded players to keep their mailing addresses up to date, as this is unlikely to be the only such event.

[Thanks to Fredelas for the tip!]





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