Latest in Business

Image credit:

Facebook Messenger will soon let you chat with stores

108 Shares
Share
Tweet
Share
Save

Sponsored Links

Facebook's Messenger won't just be for chatting with family and friends in the near future. The social network has unveiled a business feature for Messenger that lets you talk to a store about your orders. The option not only spares you from a flurry of email for receipts and shipping, but gives you an easy way to ask questions -- if you want to change your order or add something new, you just open up the existing conversation. In theory, you don't have to go through the hassles of calling or emailing customer service to solve a simple problem. The business effort will only start out with a handful of partners that includes Everlane, Zendesk and Zulily, but a sign-up program suggests that you'll see Messenger used at more online shops before long.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
108 Shares
Share
Tweet
Share
Save

Popular on Engadget

The 2019 Engadget Holiday Gift Guide

The 2019 Engadget Holiday Gift Guide

View
The Morning After: More 16-inch MacBook Pro rumors

The Morning After: More 16-inch MacBook Pro rumors

View
Netflix UK offers the first episode of 'The Crown' season 3 for free

Netflix UK offers the first episode of 'The Crown' season 3 for free

View
Nike will no longer sell its shoes and apparel on Amazon

Nike will no longer sell its shoes and apparel on Amazon

View
Japan's Hayabusa2 is returning to Earth with asteroid samples

Japan's Hayabusa2 is returning to Earth with asteroid samples

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr