Latest in Culture

Image credit:

It's getting easier to use Twitter for customer service

Now it's adding two customer support tools for businesses.
Mariella Moon, @mariella_moon
February 18, 2016
Share
Tweet
Share

Sponsored Links

A lot of people turn to Twitter to ask for help from or to air their grievances against a particular company, knowing they can get a response faster that way. Due to the burgeoning customer service activity on its website, the microblogging service has launched two new features that can make the experience smoother for everyone. One of those tools allows a brand to add a link to its tweets that whisks customers away from public convos and takes them straight to direct messaging in one click.

As you can see below, the button is explicitly marked "Send a private message."

The second feature gives customers a way to send in feedback after a chat with customer support. They can rate the interaction from a disappointing 0 to an outstanding 10 and leave a comment afterward.

Twitter has always been very welcoming of brands that want to use its platform for customer care. It even published a guidebook for businesses last year. While these tools won't have a huge effect on the way you tweet, they might prove to be useful down the line when you need to reach out to a company.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
Tweet
Share

Popular on Engadget

Google is testing a way to activate Assistant without wake words

Google is testing a way to activate Assistant without wake words

View
Google Fi's phone subscription gets you a Pixel 4a for just $15 per month

Google Fi's phone subscription gets you a Pixel 4a for just $15 per month

View
NASA shares first images from OSIRIS-REx's touchdown on Bennu

NASA shares first images from OSIRIS-REx's touchdown on Bennu

View
California Uber drivers sue company over Prop 22 app notifications

California Uber drivers sue company over Prop 22 app notifications

View
Jabra's ANC update for the Elite 75t earbuds is now available

Jabra's ANC update for the Elite 75t earbuds is now available

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr