Latest in Services

Image credit:

Uber refines its rating system to appease both drivers and riders

Detailed feedback will accompany poor driver reviews.
David Lumb, @OutOnALumb
November 21, 2017
Share
Tweet
Share

Sponsored Links

Getty Images

In its quest to build back goodwill, Uber has been trying to curry favor with both riders and drivers. Today, the ride sharing company is trying to appeal to both by changing its rating system to be more transparent and fair. In-app descriptions will give riders a better idea what level of service correlates with each star, while several adjustments will add more information to poor ratings.

On the whole, the changes should make it easier for drivers to keep their overall rating high -- or at least give them context for poor feedback. By next month, riders who rate below five stars or below will be asked to clarify why. Reasons outside of drivers' control, like traffic or GPS snafus, will no longer affect a driver's reputation. And if a rider frequently doles out 4-star ratings or lower, their feedback won't be counted.

While clearing up the rating process is great for all, this update is the latest in Uber's efforts to improve service for its drivers. As part of its image-repairing '180 Days' campaign, the company added features so drivers can share their location with family and charge more for longer-than-expected pickups.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
Tweet
Share

Popular on Engadget

Google's work from home strategy includes a $1,000 allowance

Google's work from home strategy includes a $1,000 allowance

View
LG's first 48-inch 4K OLED TV is starting to roll out

LG's first 48-inch 4K OLED TV is starting to roll out

View
Twitter’s first fact-check of Trump was a gutless one

Twitter’s first fact-check of Trump was a gutless one

View
Tesla slashes EV prices by up to $5,000 in North America and China

Tesla slashes EV prices by up to $5,000 in North America and China

View
Philips Hue leaks show new versatility for Lightstrip Plus and Bloom

Philips Hue leaks show new versatility for Lightstrip Plus and Bloom

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr