Latest in Entertainment

Image credit: Getty

Spotify users request refunds after over-the-top Drake promotion

Some premium subscribers feel that the takeover constituted advertising.
1200 Shares
Share
Tweet
Share
Save

Sponsored Links

Last week, Drake smashed the single-day record for total number of album streams on Spotify with the release of his new record Scorpion, but the artist had some help in making that happen. Spotify placed Drake prominently on its playlists, effectively allowing the artist to "take over" the music service over the weekend. While Drake fans were likely pleased, others weren't exactly thrilled about this turn of events. Some premium subscribers even went as far to demand refunds from Spotify for the service's placement of advertisements on accounts that are supposed to be ad-free.

Billboard reports that disgruntled fans have been requesting refunds from the service. Some have met with success; a few of those who were denied have gone as far as to cancel their accounts. Spotify told Billboard that complaints were minimal and as a result, there is no official refunds policy for this promotion.

Many of Spotify's users rely on the service's curation for the playlists they listen to. The more you listen to on Spotify, the better your recommendations and playlists become. The question is whether it's appropriate for the service to introduce this kind of blatant marketing into its playlists, allowing the promotion to override users' preferences. It's the first one that Spotify has ever done, and the service will likely be thinking hard about whether to repeat the effort.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
1200 Shares
Share
Tweet
Share
Save

Popular on Engadget

Engadget's Guide to Privacy

Engadget's Guide to Privacy

View
Disney+ public pre-orders are open, but without deep bundle discounts

Disney+ public pre-orders are open, but without deep bundle discounts

View
Facebook's Libra currency will get half its backing from the US dollar

Facebook's Libra currency will get half its backing from the US dollar

View
AMD delays 16-core Ryzen 9 CPU to November

AMD delays 16-core Ryzen 9 CPU to November

View
Erica's modular synth helps you make music with preset cards

Erica's modular synth helps you make music with preset cards

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr