The Epic Games Store wasn't all that refund-friendly on launch. You could only ask for two refunds in an entire year (albeit after unlimited hours of play), and you had to submit details like your IP address in a support ticket to have a hope of getting your money back. It should be easier from now on, at least. According to Epic's Sergey Galyonkin, the company has updated its refund policy to allow unlimited refunds as long as they're within 14 days of purchase and with less than two hours of play time. You still have to submit a support request for now (there's a "self-service" option coming), but you no longer have to provide a bevy of information so long as the refund meets the criteria.