Latest in Gear

Image credit: AP Photo/John Raoux

Spectrum's exit from home security leaves people with useless tech

Customers aren't getting much in compensation, either.
274 Shares
Share
Tweet
Share
Save

Sponsored Links

AP Photo/John Raoux

A host of Spectrum subscribers are about to learn the risks of tying your home security to your telecom provider. The Charter-owned cable company has notified customers that it will stop supporting its Spectrum Home Security service on February 5th. When that happens, the system will largely be useless. Individual devices should work, but the core monitoring service and remote device access (you know, the main reasons you signed up) will go away.

A spokesperson told KSBY that Spectrum was bowing out of a business it "inherited" four years ago as a result of deals between Time Warner Cable and Bright House in 2016. It's offering promotional deals from Abode or Ring (minus service subscriptions) as compensation. The company first alerted customers in December.

It's not offering refunds, though, and the offers won't help customers who spent much more outfitting their homes with cameras and sensors. Charter told Gizmodo that a "small percentage" of customers would be affected, but that still leaves many people with gaps in their security that could cost hundreds of dollars to fix. The firmware on the devices doesn't allow switching to other services, either.

The shutdown makes a case for transitioning to dedicated home security devices and services. While those aren't immune to shutdowns, they're less prone -- and the equipment is more likely to be useful if the service ever stops.

Verizon owns Engadget's parent company, Verizon Media. Rest assured, Verizon has no control over our coverage. Engadget remains editorially independent.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
274 Shares
Share
Tweet
Share
Save

Popular on Engadget

‘Project: Mara’ is Ninja Theory's new psychological horror game

‘Project: Mara’ is Ninja Theory's new psychological horror game

View
Microsoft accidently exposed 250 million customer service records

Microsoft accidently exposed 250 million customer service records

View
Germany has to pay Microsoft for failing to upgrade from Windows 7

Germany has to pay Microsoft for failing to upgrade from Windows 7

View
Seattle-area election will let residents vote by smartphone

Seattle-area election will let residents vote by smartphone

View
EA is shutting down its mobile 'Tetris' games

EA is shutting down its mobile 'Tetris' games

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr