Google will use AI to better detect and address personal crisis searches

The company is trying to surface more relevant resources.

Sponsored Links

Google signage is seen at Google headquarter in the Manhattan borough of New York City, New York, U.S., December 17, 2018. REUTERS/Jeenah Moon
Google signage is seen at Google headquarter in the Manhattan borough of New York City, New York, U.S., December 17, 2018. REUTERS/Jeenah Moon Jeenah Moon / Reuters

Google plans to use artificial intelligence in more ways to make using search safer. In the coming weeks, it will roll out some updates for its AI model, MUM. The upgrades should help it detect a wider variety of personal crisis searches about sexual assault, substance abuse, domestic violence and suicide.

The company says people search for information about these topics in a broad range of ways. By employing MUM's machine learning capabilities, Google says it can better understand the intent behind queries to recognize when someone is in need. As such, it'll be able to provide them with more actionable, reliable information at the appropriate time.

With the help of local partners, the company plans to use the AI to improve how it handles personal crisis searches in other countries in the coming months, since MUM can translate knowledge between 75 languages. Google says it will harness the model in other ways, including to improve spam protections and enhance safety measures in countries where it doesn't have much training data.

Turn on browser notifications to receive breaking news alerts from Engadget
You can disable notifications at any time in your settings menu.
Not now

Other companies have been making use of multimodal AI systems similar to MUM. Meta, for instance, said it has been using AI to tackle hate speech and misinformation across its platforms in recent years. Its AI models can also obtain knowledge by analyzing videos and use that information in new products. Meanwhile, China's Wu Dao seems to be the Swiss army knife of AI models. It can write essays, poems and couplets in traditional Chinese, analyze images to generate alt text, create almost-photorealistic images from written descriptions and much more.

In the US, the National Suicide Prevention Lifeline is 1-800-273-8255. Crisis Text Line can be reached by texting HOME to 741741 (US), 686868 (Canada), or 85258 (UK). Wikipedia maintains a list of crisis lines for people outside of those countries.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Popular on Engadget