Google calls reported Pixel 5 screen gaps 'normal'

Pixel 5 owners take to forums to report a noticeable screen gap, but Google says it's not an issue.

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Mariella Moon
November 5th, 2020
In this article: Pixel 5, Google, screen gap, news, gear
Pixel 5
Chris Velazco/Engadget

Shortly after the Pixel 5 started shipping in October, complaints about a possible design flaw started popping up on forums, including Google’s own community. Some owners who found pretty a noticeable gap between the device’s display and body wanted to know if their case was an isolated issue, and it’s pretty clear from the replies that there are quite a few customers who have the same complaint. As you’d expect, the posters raised concerns that the gap would affect the phone’s waterproofing and make it easier for dust to get in. Now a Google Community Specialist has posted on the tech giant’s forum, telling owners that they have nothing to worry about in that regard.

The specialist said:

“We’ve had a chance to investigate units from customers and, combined with our quality control data from the factory, we can confirm that the variation in the clearance between the body and the display is a normal part of the design of your Pixel 5. There is no effect on the water and dust resistance or functionality of your phone. We will work with customers on an individual basis to address any concerns they may have.”

Some gaps are more pronounced than others, though, and at least one Pixel 5 owner is already seeing dust accumulate in it. Unfortunately, the specialist didn’t explain why there’s a “variation in the clearance between the body and the display” and if it’s caused by the assembly process. The good news is that Google seems to be willing to replace affected devices, based on reports by owners who successfully got the company to swap their phones. We’ve reached out to Google for more information on the issue and what customers can do and will update this post when we hear back.

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