Xbox users hoping to enjoy some solid playtime over the weekend were stymied on Saturday, following an outage that lasted about nine hours. Microsoft issued a tweet around 4pm ET on Saturday, acknowledging that some users were unable to purchase and launch games or join Cloud Gaming sessions. The service Downdetector also logged a spike in error reports around that time.
We're aware that some users are unable to purchase & launch games or start Cloud Gaming sessions. Our teams are investigating. Please keep an eye here and on our status page for updates. https://t.co/kQKp1LYR4o— Xbox Support (@XboxSupport) May 7, 2022
Players could have switched to physical discs (if they owned a console that even had a disc slot) or, in theory, they could have played offline. But, as The Verge reports, even offline play wasn't working for some users.
Microsoft posted an update around 1am ET on Sunday, saying users should no longer be experiencing those issues, though Downdetector notes a trickle of new complaints that has continued into Sunday morning.
Players should no longer be seeing issues when it comes to purchases, launching games, or joining Cloud Gaming sessions. Thanks for being patient. Happy gaming! https://t.co/WTAzvBkgcY— Xbox Support (@XboxSupport) May 8, 2022
Adding to players' frustrations, this was in fact the second Xbox Network outage so far this weekend. Xbox suffered a similar outage that began late Friday afternoon and extended into Saturday morning, with Microsoft then, too, warning of problems with launching and buying games, and starting Cloud Gaming sessions. In addition, Microsoft admitted, some users were also struggling during the earlier outage accessing streaming apps such as Netflix and Disney+.
We're aware that some users are unable to purchase games, launch games or start Cloud Gaming sessions. Our teams are investigating. Please keep an eye here and on our status page for updates. https://t.co/kQKp1LYR4o— Xbox Support (@XboxSupport) May 6, 2022
We understand some users may be having trouble accessing media streaming apps such as Netflix or Disney+, and are currently looking into the matter. Keep watching here and our status page for updates.https://t.co/a6CwLeKdjJ— Xbox Support (@XboxSupport) May 7, 2022
Microsoft only claimed to have fully resolved the Friday outage at 1pm on Saturday, about three hours before user complaints began to spike again.