I'm furious at OQO. I bought my Model 2 15 weeks ago, and it has been having lock-up problems since the day I received it. It's still under the 1-year warranty, so I thought I was covered, right? Well, it turns out that their tech supports is very unreliable. In retrospect, I *should* have returned it within the 30-day money back guarrantee and suffered the 15% restocking fee, but it's far too late for that now.
I've re-imaged it twice myself, and for the past 15 weeks, have been following OQO tech support's instructions in trying to figure out the issue. I've even sent it in for repair, and all they did was add scratches to it, and send it back to me still broken! I've been paying $60/month on top of that to Sprint, for a device that I cannot use for more than 15 minutes before it locks up!
Because of all of this, I recently asked for a return-for-credit, or at least allow me to upgrade to the newer model (I offered to pay the difference), but after 20 days, I got denied. They're saying that I'm effectively stuck with this broken unit, but that they're willing to re-image it themselves (never mind that they've already scratched it up)!
I'm fed up with this. 15 weeks of this is enough. I urge you to heed this warning and STAY AWAY from OQO! Even if you get a unit that works properly right out of the box, if anything goes wrong with it, you're likely to get tremendous headaches dealing with their tech support/customer support.
I was all set to buy one of the Model 2 when I started reading about peoples nightmares with this model and the company. I decided to call OQO and ask a salesman about their return policy. He said that there is restocking charge even to return a unit for repair ??!!. Tell me this can't be true.
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I'm furious at OQO. I bought my Model 2 15 weeks ago, and it has been having lock-up problems since the day I received it. It's still under the 1-year warranty, so I thought I was covered, right? Well, it turns out that their tech supports is very unreliable. In retrospect, I *should* have returned it within the 30-day money back guarrantee and suffered the 15% restocking fee, but it's far too late for that now.
I've re-imaged it twice myself, and for the past 15 weeks, have been following OQO tech support's instructions in trying to figure out the issue. I've even sent it in for repair, and all they did was add scratches to it, and send it back to me still broken! I've been paying $60/month on top of that to Sprint, for a device that I cannot use for more than 15 minutes before it locks up!
Because of all of this, I recently asked for a return-for-credit, or at least allow me to upgrade to the newer model (I offered to pay the difference), but after 20 days, I got denied. They're saying that I'm effectively stuck with this broken unit, but that they're willing to re-image it themselves (never mind that they've already scratched it up)!
I'm fed up with this. 15 weeks of this is enough. I urge you to heed this warning and STAY AWAY from OQO! Even if you get a unit that works properly right out of the box, if anything goes wrong with it, you're likely to get tremendous headaches dealing with their tech support/customer support.
Furiously,
-Dan.
I was all set to buy one of the Model 2 when I started reading about peoples nightmares with this model and the company. I decided to call OQO and ask a salesman about their return policy. He said that there is restocking charge even to return a unit for repair ??!!. Tell me this can't be true.
If anyone's interested, I'll keep updating the full transcripts of my conversations with OQO at: http://dan.bourque.googlepages.com/oqotroubles
Cheers,
-Dan.