I would advise everyone to stay away from HP laptops. Aside from the incredibly horrible customer service, their laptops are infamous for failing shortly after warranty expiration. A quick search at getsatisfaction.com will show you all you need to know. Yes, I am bitter - but you would be too if you threw away your hard earned money on a crap machine.
Are you serious? I've had a bunch of hp laptops and I can say that their customer service is nothing short of amazing. I talked to them about my tv tuner failing, 2-3 days later I had a new tv tuner at my door and I didn't even have to send my old one back. Their response times are amazing, I get emails back within 1 hour.
You should consult the Sale of Goods Act which states that if a product even outside of warranty still has to be durable to a reasonable and expected standard, which means that you are entitled to a replacement if it failed within a couple years as everyone including HP would admit that a laptop is expected to last for at least 18 months.
@Penguin -- Yes, resolutions are easy when they just send the part. In my case, my laptop constantly overheated, and suffered from random shutdowns. HPs resolution every time was "You need to send it in". After sending it in, the problems remained. They would tell me that the temperatures were within 'normal operating guidelines', even though the heat was causing the laptop to shutdown. Then they tried to sell me a $50 cooling pad. Finally, after the warranty expired, they just decided to give me the shaft.
@Bromley -- Looks like that only applies in the UK. I'm American
@F.C - Mine is a pavilion too. I have heard about the Wi-Fi issue, and that it also may be caused by the heat being generated from the GPU.
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I would advise everyone to stay away from HP laptops. Aside from the incredibly horrible customer service, their laptops are infamous for failing shortly after warranty expiration. A quick search at getsatisfaction.com will show you all you need to know. Yes, I am bitter - but you would be too if you threw away your hard earned money on a crap machine.
Are you serious? I've had a bunch of hp laptops and I can say that their customer service is nothing short of amazing. I talked to them about my tv tuner failing, 2-3 days later I had a new tv tuner at my door and I didn't even have to send my old one back. Their response times are amazing, I get emails back within 1 hour.
You should consult the Sale of Goods Act which states that if a product even outside of warranty still has to be durable to a reasonable and expected standard, which means that you are entitled to a replacement if it failed within a couple years as everyone including HP would admit that a laptop is expected to last for at least 18 months.
I hear ya!
Im currently dealing w/ a dead tx and a pavilion w/ a defective WiFi card - both just out of warranty.
@Penguin -- Yes, resolutions are easy when they just send the part. In my case, my laptop constantly overheated, and suffered from random shutdowns. HPs resolution every time was "You need to send it in". After sending it in, the problems remained. They would tell me that the temperatures were within 'normal operating guidelines', even though the heat was causing the laptop to shutdown. Then they tried to sell me a $50 cooling pad. Finally, after the warranty expired, they just decided to give me the shaft.
@Bromley -- Looks like that only applies in the UK. I'm American
@F.C - Mine is a pavilion too. I have heard about the Wi-Fi issue, and that it also may be caused by the heat being generated from the GPU.