A November birthday boy from New York, Danny Santos, recently received a box full of heartbreak. Upon ripping the paper off of a large birthday present, the boy was no doubt delighted to see and Xbox 360 box. Opening the box, he fished through a pile of white paper to find ... nothing. The box was empty. Some of you might suspect that this was either a cruel prank or a sign of an IOU from the boy's parents, but that was unfortunately not the case. Danny's parents had bought the box in September, hoping to beat the holiday rush before the child's birthday, and were just as surprised to see the box empty.
Danny's mother subsequently spent hours on the phone with both Microsoft and Circuit City, both of whom have refused to replace the unit, which cost the family a total of $540. It is reportedly very hard to replace a missing product, as companies have only the word of the customer on which to rely. To make matters even more difficult, because the item was purchased in September, it is well past Circuit City's 30 day exchange policy. Unfortunately, it seems that Danny's family has no other choice but to buy another console.
While there was little this family could have done, let this be a warning to the holiday shoppers out there. It's not uncommon for certain people to swindle people out of their hard earned cash during the holidays. When you buy a console, check the box's contents immediately. Also, be sure to read every word of auction descriptions, because there are plenty of people who will try to trick you into paying hundreds of dollars for an empty box (or worse). Our best wishes to Danny's family. Hopefully, the next 360 will be winner. Maybe Microsoft could send them one as a Christmas present.