If you recognize the cardboard box pictured above, then you are one of the unlucky souls to have witnessed the Red Ring of Death. While Microsoft continues to refuse requests to publish failure rates, the failure stories show no signs of stopping. We certainly can't cover them all, and Peter Moore has suggested that failures themselves aren't important at all, but rather the service received in the event of a failure. Thus, we bring you this failure story by way of Joystiq. The protagonist of our story is one Officer Craig Ravitch of the New York Police Department.
According to Ravitch, he has gone through three Xbox 360 consoles since launch. His third recently broke down on him, prompting yet another call to Xbox customer support (something he's familiar with at this point). Customer support informed him that his 360 coffin -- the box used to send the console back to Microsoft -- would arrive on Tuesday. Ravitch never received confirmation that his coffin had been shipped, so he called customer support again. The representative informed him "the service department is running very low on boxes, so it will take a little longer than expected to get that box." Ravitch is quick to say that he loves his Xbox 360 and that it is his "favorite system," but he is understandably upset by the whole situation, noting "I hate to badmouth the 360, its one of my favorite systems, but this burns me."
Is it possible that Microsoft has sent out so many Xbox 360 coffins that they are running low? We have to wonder how much longer it will be before MS stops tap dancing around this issue.
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