Telus makes it simple to terminate contracts, replace your feature phone

Zachary Lutz
Z. Lutz|06.22.11

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Telus makes it simple to terminate contracts, replace your feature phone
Taking a page from its own playbook, Telus Mobility has extended its Clear and Simple Device Upgrade program to the logical conclusion of contract termination. Now, if a customer chooses to cancel their service, they must pay only a $50 administrative fee and the remaining portion of their phone's subsidy -- it could still result in a lot of loonies, but the amount decreases monthly according to a fixed schedule. Similar to Rogers, Telus offers its customers early upgrades by allowing them to pay this unrecovered subsidy and commit to a new contract. To make the process even easier (and more tempting), the carrier is now including this magical number with its monthly bills. So, as you dream of getting cozy with a new Nexus S or Optimus Black -- or ditching the Telus network -- just follow the break for the PR.
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20/6/2011 7:19:57 AM

TELUS revolutionizes wireless device ownership in Canada

TELUS does away with high cancellation fees, championing fairness and transparency for Canadians with new Clear and Simple device ownership agreements

Toronto, On – TELUS has achieved another milestone today in its commitment to make wireless client experience friendlier for Canadians by further simplifying device ownership agreements and sweeping away high cancellation fees.

When TELUS consumers and business customers want to end their agreement early to upgrade to a new TELUS device they only need to pay their device balance displayed on their monthly bill – the remaining portion of the device credit they received when they purchased their previous device.

"Over the last few years, we've worked hard to enhance what Future Friendly really means for our customers. They want more than just the latest smartphones - they want a stellar customer experience and that is what we are striving for," said David Fuller, TELUS Chief Marketing Officer. "We believe they deserve fairness and transparency in their pricing from us and that's what we've done by removing system access and 911 carrier fees, simplifying our pricing plans, lowering international roaming rates, setting up free SMS notifications to alert clients about data usage which helps them avoid surprising overage charges, and offering to unlock their devices. Now, we are taking our commitment one big step further by removing significant cancellation fees and offering our customers the option of upgrading to a newer device at any time, rather than making them wait until their agreement expires. These improvements further solidify our commitment to offer the best customer experience in Canada."

Since November 2010, all TELUS customers have been able to upgrade to a new device at any time with TELUS' Early Device Upgrade program. TELUS' new and improved device ownership program enables customers who signed up after November 21, 2010 to see the remaining device balance displayed on their monthly bill, a balance that goes down every month until their agreement expires. TELUS customers can now upgrade at any time to a new handset at the acquisition price simply by paying back their outstanding device balance. If customers want to leave TELUS, they no longer pay costly termination charges, but instead merely pay back their remaining device balance, plus a small administrative account closure charge of $50.
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