"On November 11 we released Halo: The Master Chief Collection," Ross said. "The goal being to create a tribute to Halo fans around the world, and to celebrate the Master Chief's debut on Xbox One. With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve. I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved.
"While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection. Our primary and continued focus is first on fixing the issues at hand. Once we've done that, we will detail how we will make this right with our fans."
At launch, connecting to matches in the Xbox One game was a "complete crapshoot," as our review put it. Since then, the long waiting times and connection woes have persisted. 343 reports its attempts to address the issues have yielded some success, but by its own admission "far too many [players] are not seeing improvements."
In her post, Ross detailed plans for another content update later this week. She added 343 expects to release more server-side and content updates across the coming weeks.
Ross closed the letter by saying, "Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date. We're doing everything in our power to resolve it as quickly as possible."