Twitter launched a handful of features in recent months meant to cement its new role as a customer service platform. Now it's putting some of those features to use: the social network has begun testing a bot to handle your questions and complaints. The company's @support account can now serve automated replies to basic inquiries, so long as they fall under one of the five available topics, through direct messaging. Based on Buzzfeed News' experience engaging the bot, it can help you regain access to your account, deal with users impersonating you and report abuse or harmful behavior. You can also hit it up for tips and tricks and to send the company feedback.