In March, Twitter announced that it would be working harder to encourage open, healthy, civil conversations on its platform and it asked outside experts to weigh in on the best way to do so. Today, the company described some changes it's making to how it handles content that might distort conversations but doesn't actually violate its policies. "One important issue we've been working to address is what some might refer to as 'trolls,'" David Gasca, Twitter's product manager for health, said in a blog post. "Some troll-like behavior is fun, good and humorous. What we're talking about today are troll-like behaviors that distort and detract from the public conversation on Twitter, particularly in communal areas like conversations and search."