With the Dell E, the new Studio line, the Vostro line (they're really solid little computers), and Alienware/XPS bringing it home for high end... Dell seems to be doing everything right these days.
Except the phonecalls to India for tech support.
So I guess I should say they're doing everything right for PC users who know what they're doing already.
Stop badmouthing India. Just for the record, how many of you idiots have actually spoken to someone in India and had an experience worse than talking to novice, untrained IT staff in the US. If your IT company hired idiots, you'll speak to idiots. Don't blame India, blame Dell.
And if you have a problem, call me, I'll fix your computer for free, and do it well. And yes, I'm in India.
How about you shut the F*ck up? All he said was expect your calls go to to India. How is stating a fact badmouthing someone?
Having to explain your problems (in English) ten times to someone who doesn't speak English is extremely annoying.
"Dell seems to be doing everything right these days. Except the phonecalls to India for tech support."
Please read the first word in that quote ten times. Then read the rest of the quote. Sounds to me like he's blaming Dell, *NOT* India.
You must be one of Dells outsourced tech support workers, because 1, you got way too upset over him stating a fact, and 2, your English sucks if you couldn't tell that he didn't insult India in his post.
Relax, buddy. Yes, I HAVE actually called and spoken to Dell's tech support in India. It was terrible. But nobody is badmouthing the intellect or ability of a trained tech support agent in your country. Unfortunately, Dell seems to prefer handing their "specialists" slips of paper with troubleshooting advice that could just as easily be found using the "help" button in Windows. People in India aren't unintelligent, it's that the people Dell hire from India are unqualified (and I'm sure much cheaper than well trained techs) and unable to really help anyone with advanced tech problems.
"Just for the record, how many of you idiots have actually spoken to someone in India and had an experience worse than talking to novice, untrained IT staff in the US."
The last time I used Dell support I could understand about 1 out of every 10 word the person was saying. In fact, if I didn't have an extremely intimate knowledge of the topic, there would have been no chance of me being able to communicate with her. I am not sure she was from india though, sounded more like Malaysia.
Having said that, have never had a problem with Dell computers themselves, very reliable and the studio line seems like it might actually look half-decent as well for a change.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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With the Dell E, the new Studio line, the Vostro line (they're really solid little computers), and Alienware/XPS bringing it home for high end... Dell seems to be doing everything right these days.
Except the phonecalls to India for tech support.
So I guess I should say they're doing everything right for PC users who know what they're doing already.
XPS customers don't have their calls answered by people in India.
Stop badmouthing India. Just for the record, how many of you idiots have actually spoken to someone in India and had an experience worse than talking to novice, untrained IT staff in the US. If your IT company hired idiots, you'll speak to idiots. Don't blame India, blame Dell.
And if you have a problem, call me, I'll fix your computer for free, and do it well. And yes, I'm in India.
How about you shut the F*ck up? All he said was expect your calls go to to India. How is stating a fact badmouthing someone?
Having to explain your problems (in English) ten times to someone who doesn't speak English is extremely annoying.
"Dell seems to be doing everything right these days. Except the phonecalls to India for tech support."
Please read the first word in that quote ten times. Then read the rest of the quote. Sounds to me like he's blaming Dell, *NOT* India.
You must be one of Dells outsourced tech support workers, because 1, you got way too upset over him stating a fact, and 2, your English sucks if you couldn't tell that he didn't insult India in his post.
@Nonedone
Relax, buddy. Yes, I HAVE actually called and spoken to Dell's tech support in India. It was terrible. But nobody is badmouthing the intellect or ability of a trained tech support agent in your country. Unfortunately, Dell seems to prefer handing their "specialists" slips of paper with troubleshooting advice that could just as easily be found using the "help" button in Windows. People in India aren't unintelligent, it's that the people Dell hire from India are unqualified (and I'm sure much cheaper than well trained techs) and unable to really help anyone with advanced tech problems.
Relaaaaaax.
"Just for the record, how many of you idiots have actually spoken to someone in India and had an experience worse than talking to novice, untrained IT staff in the US."
The last time I used Dell support I could understand about 1 out of every 10 word the person was saying. In fact, if I didn't have an extremely intimate knowledge of the topic, there would have been no chance of me being able to communicate with her. I am not sure she was from india though, sounded more like Malaysia.
Having said that, have never had a problem with Dell computers themselves, very reliable and the studio line seems like it might actually look half-decent as well for a change.