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Zappos' pioneering ex-CEO Tony Hsieh dies at 46
Zappos' former CEO Tony Hsieh, who helped transform online shopping, has died at the age of 46.
Recommended Reading: Apple's Jony Ive talks design and the timepiece
Recommended Reading highlights the best long-form writing on technology and more in print and on the web. Some weeks, you'll also find short reviews of books that we think are worth your time. We hope you enjoy the read. A Rare Look at Design Genius Jony Ive: The Man Behind the Apple Watch by Robert Sullivan, Vogue The man behind much of Apple's design doesn't often open up for interviews, but following Cupertino's Watch reveal, much of the focus has been on the fashion-minded. That said, Jony Ive offered Vogue a bit more on the upcoming wrist-worn device and his aesthetic mindset as a whole -- right down to things like the sound a watch band makes as it closes.
The extremes of technology customer service: how common sense and empathy create unmatched loyalty
Allow me to explain how two discussions started off in very similar ways, and ended... shall we say, differently. This is me, attempting to muster any sort of pleasantness in my voice at some ungodly hour of the morning on a Google Voice connection from Dubai back to the US: "Hey! I'm having to cut a trip short due to an emergency back home. I actually purchased a trip protection plan when I checked out online -- would it be possible to provide a refund for this flight now that I need to cancel it?" From here, I was told that this was too vague. That I would need medical proof of an injury or illness, and that if it were a pre-existing condition -- something like reoccurring cancer -- that simply wouldn't do. Oh, and if it's a home emergency, you'll need proof from your home insurance company that your abode is "uninhabitable." "So... I'm basically hosed here? This trip protection plan doesn't really protect very much, does it?" "... Do you want to file the claim?" "No. That's okay. Thanks for your time." It doesn't have to be this way.
Consumer survey says iPhone owners more likely to shop online, go snowboarding
This little list of factoids from last fall's Survey of the American Consumer is pretty interesting. It runs down a few of the things that iPhone owners are more likely to do than the average American. Some of them are obvious (iPhone owners are more likely to make calls over the Internet, see their phone as entertainment, or even pay a subscription to watch live TV on the device), but did you know that iPhone owners are even more likely to own an elliptical trainer or be snowboarders? In fact, they're 282% more likely than the average American to order a product from Zappos. Maybe they just wanted to save money. At any rate, these stats are really more of a novelty. We already know that most iPhone and Apple product users tend to be male, older, and affluent; it's not surprising that pastimes and activities that also appeal to that segment are popular among iPhone owners. In the end, the most interesting stat may be the last one: iPhone owners are 52% more likely than other people to want to "wow" others with their devices. We know that iPhone owners have more money and more resources than others, but I'm interested to know more about just how vain we are and how Apple cultivates its own image to target that audience.
Zappos hires robots to take over inventory floor
Just think -- Zappos has been shipping out shoes .9284 minutes after you order them for years with mere humans running the show. Now, your new kicks will likely be at your doorstep moments after you think of ordering them. Said e-tailer has just completed implementation of Kiva Systems' Mobile Fulfillment System, which will see "a fleet of Kiva's mobile robotic drive units and inventory storage pods" hit the company's Shepherdsville, Kentucky facility. The move is being made to keep its distribution system in tip-top shape even with the addition of new products outside of just footwear, and unless some of those mechs grow a mind of their own, we'd say things should pan out just fine.[Via CNET]