Zappos

02.27.13
Gates, Zuck and crew entice kids into programming through a short film
02.27.13

Gates, Zuck and crew entice kids into programming through a short film

Kids in many parts of the world are growing up surrounded with technology, some from a very tender...

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09.24.12
The extremes of technology customer service: how common sense and empathy create unmatched loyalty
09.24.12

The extremes of technology customer service: how common sense and empathy create unmatched loyalty

Allow me to explain how two discussions started off in very similar ways, and ended... shall we sa...

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05.25.10
Consumer survey says iPhone owners more likely to shop online, go snowboarding
05.25.10

Consumer survey says iPhone owners more likely to shop online, go snowboarding

This little list of factoids from last fall's Survey of the American Consumer is pretty interesting....

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06.28.08
Zappos hires robots to take over inventory floor
06.28.08

Zappos hires robots to take over inventory floor

Just think -- Zappos has been shipping out shoes .9284 minutes after you order them for years with...

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