I think the roots that Philips has in technology innovation still are giving a lot of fruits and branches as a
culture within the company.
I also saw a statement from an executive of another big Dutch company that
says, “Well, the thing we envy at Philips is that people at 60 years old are still creating. And at our company,
people at 45 years old stop to be creative.” I cannot mention this company, but it was an amazing statement.
It’s a matter of mindset, culture, environment, atmosphere in the company. And today you begin to see that these
creative activities fostered with a user-centric approach in the broader circle of the company, not only in technology
circles. And this is an incredible evolution, actually, an incredible development in the company.
have not only innovated in, let’s say, in the last couple of years in products or in using consumer insight and
technology in combination, but we also innovate in business models. If you look at consumer electronics today, we are
the company in the consumer electronics business which is about 10 billion sales. We are operating the company with
negative operating capital. We have centered our business in basis of partnerships with suppliers of, for instance, for
our products on the industrial side, also with suppliers that design part of our products, and we also have incredible
partnerships with key retailers. And innovating continues in the way we deal with that business. So that’s also
big innovation that allows us to be profitable in consumer electronics, which is actually makes us an exception. And
externally recognized by the analysts to be an exceptional company in a very difficult market where hardly anybody
Now, which companies we look at? I think we look at different companies depending on the type
of innovation that they portray. And it changes over time. We are always very alert for what’s happening and try
to learn. A number of years back when consumer electronics was very much product driven the innovations were coming
from Sony and Panasonic in Japan. They were bringing innovations in television and so on. Also, look a number of years
back at how General Electric innovated in some of their businesses by bringing financial services in house. Now, if you
look today in terms of Apple iPod and the way they innovated, for instance, yes they still are making a beautiful
product but the proposition to the consumer is a total solution to make digital media, particularly music, very easy to
experience and acquire. Every year there is one company that stands out of bringing a certain type of innovation to
market. Sometimes solutions related. Sometimes business model driven. Or sometimes, even with the consumer insights. So
it’s difficult to have one reference, one company. We look at which companies innovate in which particular area
and begin to understand how they did it.
Philips is big. I know
that you release hundreds of new consumer electronics products every year. This, on top of your significant presence in
medical systems and semiconductors. How do you maintain focus with so much diversity?
portfolios we have today are only a fraction of what we used to have five or ten years ago. We simplified the portfolio
of the company tremendously. Let’s say just ten years ago we were everywhere in all businesses. Today we have five
divisions: consumer electronics, Philips semiconductors, medical systems, domestic appliances and lighting. In those
product divisions, we have focused or refocused the portfolio tremendously. In consumer electronics three or four years
ago, we were in front projectors. We are not in front projectors anymore and focused our efforts on flat televisions at
Looking at consumer electronics, then, you will see that our strengths in consumer electronics
is in the home. We are very strong in the home. We do practice in categories in mobile, but we are less of a player
there, much more in home. We are not present in digital still cameras, camcorders, and all those categories. And now we
say, well home-meets-mobile and mobile-meets-home is a very, very important category. Now, how do we want to do that? Do
we grow our mobile business organically or do we do it in partnerships? So these are the kinds of the questions we try
Besides that, we had a strong business in components. We closed completely the Philips’
component division, so that means that we acquire components and modules from third parties, and some of them just
supply our customer relationships and others in partnerships. So the company’s transformed itself and has
refocused itself a lot. But it comes from a history of a very large portfolio, indeed.
You mentioned the home entertainment and mobile entertainment are converging and I’ve
heard Philips talk about the “connected planet” in the past. How does Philips plan to enable the connected
planet where home entertainment, mobile entertainment and data converge and where does your commitment to UPnP
(Universal Plug and Play) and the Digital Living Network Alliance (DLNA) fit into this strategy?
Connected planet for us is a vision. That vision is already three years old. We have
initiated that vision in some product already – a lot of people have talked about it, and Philips is actually
doing it. Of course, the connected planet is a vision that allows us to implement step-by-step. And in that vision, we
say consumers want to enjoy any content, anywhere, any time. So that means the so-called connectivity is a very
important element of that. And we do recognize that in implementing that vision, we have to integrate the domains of
what we call the traditional consumer electronics with what we call the IT or the PC domain and what we call the mobile
domain -- that includes the mobile phone, obviously, but not only the mobile phone but also other mobile devices. Also,
there is a certain status quo in the home, and different consumers like to acquire and enjoy the content in different
So having recognized connectivity as one of the pillars of our strategy, we have, of course, been
very active in establishing enablers for that connectivity. Now you mentioned one of them, UPnP. UPnP for us, is
absolutely key. Because of convenience, wireless connectivity is what consumers really like. They don’t like to
see wires, so we said, “Well, WiFi is an important element of our strategy,” so we’ve been very
active there. And we are one of the eight companies that are in the steering of DLNA. So we actually started that with
Intel, Sony, Nokia, Samsung, and Microsoft. And when we started this, we were all looking at each other, competing with
each other, but we all said, “Well, in order for us to have business there, we need to create the market”
and the creation of the market implies a very strong interoperability between these segments. So you will see in DLNA
that you have a consumer electronics company on the steering board, you have IT companies or PC, Dell, Microsoft, and
you have mobile with Nokia and Samsung – where Samsung is both mobile and consumer electronics. So it’s
absolutely key for us to continue to establish this interoperable environment.
You see now that the next
stage is, “Okay, can we get an interoperable environment also for digital rights management?” You know, we
have acquired a company, Intertrust, together with Sony, and we have also established what we call the Coral forum.
Which includes stuidos plus consumer electronics companies and others such as IT companies. And in that forum, the
Coral proposes an interoperable DRM environment, not only on devices but also services. So that Coral environment is
like you saying, “Ah, okay. I want to buy the song. I don’t care about what equipment I have. I don’t
care from which service I acquire. I want to have the content.” Coral creates that environment. So we are not only
believing, we’re not only participating, but we are absolutely in the lead on some of these initiatives.
But Microsoft and Apple are not yet part of this forum, right?
Right, neither Microsoft nor Apple are part of the Coral yet, But Steve Ballmer recognized publicly the value also of
having an interoperable environment. We believe that interoperability should be across different propositions, different
DRMs. So I think it will only be a matter of time before DRMs like Apple and Microsoft will engage because this is in
the very beginning. The majority of consumers don’t even know what DRM is actually – they haven’t
experienced it very much.
Until they actually try to copy their
Right, copy the music. So your question is actually very interesting. Are we able to bridge
this interoperable environment across these different DRM systems? I think it’s a matter of maturity. In any
market development you see that when the market is immature on a certain segment, on a certain category, then you see a
multiplication of players trying to get proprietary. As the market matures and evolves, it is natural that you come into
more interoperable and more common environments. So I guess that this will evolve like that. A bit of a prophecy
As long as we’re talking about Apple and Microsoft, these are
relatively new players vying for the living room. It’s clear that your competition is changing. Instead of Sony
and Samsung, you are now competing against non-traditional consumer electronics companies. How has this affected your
Oh, it’s in the very heart of our strategy actually. You’re right – in
the past we used to have competition from other CE players. Even in the CE domain it’s changed because we have
companies in China that are coming from a very low-end, very low-cost perspective. Then you see companies that come
from the IT side, Apple. We see Dell. We see HP was trying CE and so on. Then you also see companies from the mobile
space trying to get in. Look at Cisco for example, they are threatening our set-top business via the acquisition of Scientific
Atlanta. Why? Because they begin to offer more end-to-end solutions. So, what we need to understand is two things:
who are our competitors, and in some cases whether they are real competitors or could they be partners for us to
develop a market together. This is the strategic game today. On one side, it doesn’t make our business any
easier. On the other side, with enabling technologies such as residential and mobile broadband and the continuation of
Moore’s Law you see today that you can have a rather cost effective, simple device with much more processing
capabilities. So all these elements put together begin to open for the consumer complete new propositions or better
propositions on how we can enjoy music and video on the go. So on one side you see all this competition evolving. On
the other side, there are new business opportunities opening for us. And if you partnered with some so-called
competitors in the right way, it can be very strong. Like we partner with Sony to develop optical recording in the past
even though we were competitors in the market. So you see this partnership is more and more relevant. And probably going
forward you will see more of these from our side.
We've been more and more
impressed with the way your products look and function, especially if we look back 2 to 3 years ago and compare your
products to Sony, for example. How important is product design at Philips?
extremely important. I think if you look at our strategy, design is always, always there on top because you already
mentioned yourself the touch and feel of the product is one of the very important purchase considerations for buyers.
It’s not the only one, but that’s the one that not only appeals to the eyes but appeals to the heart. So
you’re actually right in your observation. We have been putting far more emphasis on design. We have been
investing with suppliers and what we call partnerships in the supplier side -- materials finishing and the refining in
design has become much more apparent in Philips. If you take a look at, for instance, your domestic appliances products
then there is one thing that Philips stands out for, and it is the design. And when you look at the design, and when you
touch the product, and you try to experience these in the shop as well, then you will see that they also feel very good.
I’m actually very glad that you mentioned your present experience, because it has been a major effort of ours in
And I think, certainly, that as the technology in the field
levels out, whether it be LCD televisions, plasmas, or DAPs the design is becoming more important, because otherwise
it’s just a commodity product, and you have to differentiate yourself, right?
correct.. Every year we win best award for TV picture quality. But the Ambilight TV has yet another dimension. The
dynamic TV backlighting makes your viewing experience so much better. So we begin to push the design envelop beyond
just plastic and finishing and the metal around it into the way we portray the environment and then to the user
experiences: the control of the product should be easy, simple.
coming FIFA World Cup in Germany, we’re expecting to see a big push from manufacturers and broadcasters of both
DVB-H and T-DMB
mobile devices for viewing digital TV on the go. We’re expecting to see this in the host country, Germany,
where there is a lot of emphasis on bringing up the infrastructure rapidly, but also across Europe where we think
another major standards battle is brewing. How do you see the standards battle playing out globally and which
technology will Philips back for mobile digitial TV?
In this part of Europe, there’s no doubt
that we very much back the DVB-H for several reasons. One reason is the seamlessness that it has with the DVB
Terrestrial. And I think after long periods of very slow growth, DVB-T is now taking off in Europe. You see this in the
UK. You see in Germany -- in Berlin you cannot get analog reception anymore. It is shutting down. But you see also in
countries like Spain and Italy as it really begins to grow big time. Philips has always been a main player in,
let’s say, open standards for horizontal markets in European television. We see the same way for the mobile. And
DVB-H is actually coming out of DVB standardization. And we favor that very much. So there is a seamlessness,
commonality with DVB-T and you want to get as seamless as possible an experience with as uniform a technology as
possible if you want this to be a mass market. And also last but not least, the DVB-H digital broadcasting
standardization is a cooperative model. A cooperative model where everybody participates in the development of
standards. So DVB-H is the standard that we back for Europe. We should avoid for all means the fragmentation of
standards. It will not benefit the user in the end. He will pay more money and he will have more hassle, more
diversity, more difficulty to operate these products in the end.
Now, if you talk about the United States
-- that is ATSC. There is no ATSC system for mobile. So there you have other standards coming in. And that’s
unfortunate, but okay, we can’t correct the past. There, in the United States, we’re not particularly
active in anything in that mobile standardization.
And you have a DVB-H
System In Package (SIP) coming out this quarter I believe. Is Philips going to be offering a product range supporting
Well, we do, but we don’t have mobile phones in Europe. Hardly any -- our mobile phone
strategy is centered in Asia at this moment. And we do have DVB-H reception in our roadmaps as well for other mobile
products, so absolutely. And, as you mentioned, we have a semiconductor division inside Philips that’s offering a
very attractive platform that integrates DVB-H in the portable digital media platform. So we do have it on our roadmaps.
I can’t expose at this moment a particular time where we bring which products, but certainly we’re working
Toshiba and Canon have been making a lot of noise about there SED
technology. We also have Samsung showing off large OLED displays. We haven’t heard much from Philips about future
display technologies even though you are a leader in that technology. So where do you see the living room television
technology going in the next five years? What technology’s going dominate?
Well, two things.
First, Philips has discontinued the Philips’ component division a couple of years back. The more traditional CRT
displays, we’ve put with LG and we call LG Philips Displays. But, that’s a dying technology, so it’s
for the economies of skills and effective use of assets. For the new technology, we have bought a stake in LG LCD, and
we created LPL, or LG Philips LCD, joint venture. When we did the LPL deal, we said, “Well, we bet very strongly
on LCDs.” And if you talk about the next five years, then you just have to see this in perspective of the scale
of activities and the investments and the brainpower and the horsepower behind the technology. Sometimes there are
very, very beautiful technologies that don’t succeed because they don’t have the skill, the horsepower and
the brainpower behind. So there are two technologies today that do have the massive effort behind them. One is LCD and
the other technology, above 42 inches, is plasma. Is plasma a threat to LCD right now? No, plasma is threat as we see
it right now to projection TV, because plasma is taking over, let’s say, what projection TV was good at: very
Right, they’re exceeding 100 inches.
Yeah, exactly. And consumers really tell us, they do prefer much more a flat plasma than a projection TV, no matter
which construction you have. So if you take the next three, four, five years, this industry has established around
plasma and LCD and this is like a big ship, it’s not gonna be stopped, right? If you look beyond that, then I
guess, there will be an natural evolution of technology towards, for instance OLED, SED. The jury’s still out on
which technology will be the winner there. But that’s beyond that period of five years. And you may see some
penetration of these technologies between now and five years, but they will be niche. A lot of the big companies want
to recover on the big investments they did on LCD and plasma.
been following the development of Blu-ray and HD DVD for quite awhile now. How big of an impact is Microsoft and Intel
now supporting HD DVD with Bill Gates calling Blu-ray
“very anti-consumer” and how is this format war going to end?
On the last question,
honestly, I don’t think anybody knows. To the first question, I think you should look at all the elements. A lot
of consumers are interested in a format like this when it is seen as applicable to PCs and consumer electronics. Then
the first thing that comes to mind is capacity. That’s the first part that BD [Blu-ray Disc] actually beats HD
DVD because BD has much, much bigger capacity. Recordability, same thing. So on the key characteristics, BD is actually
much, much better, and we can go on.
Then there was an issue about the cost. Opponents say that Blu-ray disc
will cost too much because they are thinner. Okay, now, you can look at history, and you can look at all the statements
of the companies that really know how to make discs. That’s also off the table. So you will see recently from the
declarations in the HD DVD camp, where they finally recognize the way the consumers look at these issues, and they are
now coming with statements (without very clear stories) on how they are going to implement a higher capacity.
In every corner of that field, we say that BD beats HD DVD. I think the issue is more on other fronts, on the
interactive approach. That’s why, let’s say, probably, Microsoft is having some issues with that, because
we use a Java-based interactive system. In BD we do Java interactivity. And that’s not the favorite format, of
course, of Microsoft. But there are also other things that may be playing here in this game, but as a matter of fact,
you see the endorsements of the studios on BD, so that, in the end, is one of the most important endorsements --
because if you don’t have material or movies out there in the format, then you can forget it. I think now, at
this stage we have all of the major studios backing BD. So what is the bottom line? Does it mean that Blu has won? No I
don’t think so. What we all strive for in the past, but it seems at this stage a bit far reachable target, is to
say, “Okay, guys, nobody likes to have diversification of standards” and we very much fostered a situation
where we could combine this. There has been effort some time ago to combine, and we still believe that the best
solution for the industry would be one standard and not two. And having said that, if it is not possible, we will
continue to support BD. Now how important Intel and Microsoft statements are for HD DVD? Well, of course they are
important. They are two important companies. Between Microsoft issuing a new operating system (Vista) and giving
support to the HD DVD -- this is, of course, not very welcome news for BD. But if you look at the last years -- three
years, let’s say -- all the oscillations that have gone, people saying, “Well, we don’t join and then
we join” you’ll see big moves this way; big moves that way. So I think the oscillation still continues and
it will take time before it damps down and remains stable. So what’s gonna happen in the next period, we’ll
have to see. We will see who comes with products and material. So it’s still to be seen, but we think BD is going
Are you saying the Blu-ray disc will not cost more than HD DVD once
we start hitting mass production?
Yeah, when it starts in mass production, it is marginal. Yeah, but
you also have to look at history, how also these things have always evolved. And yes it is a breakthrough in
technology. It’s .1 millimeters versus .6 (surface layer), so initially, yes, but as it hits large volume, no.
You’ve had a three or four year relationship with Nike building sport MP3 players yet your new players have
been released without the Nike co-branding. Is the Nike alliance off?
The main objective of that
alliance was to create a category dedicated to sports and sports fans that you mentioned. There was a total vision
there that was created around it, and initially we sold products well. We had some successes in that partnership. But
the partnership is, at this stage, discontinued. The market changed, the dynamics changed, the competitors changed,
now, then you realize in both companies, “Hey, if our initial assumptions are not coming through then you’d
Obviously the iPod is dominating everybody in the MP3
player market with Philips playing a niche role here. Is Philips committed to this market and just how important is it
Oh, absolutely. Absolutely. Our latest player is actually making big sales. Well,
you’re right that compared to the Apple sales, Apple is the majority in the market, but we are selling extremely
well. If you talk about design, the experience of the user interface, the contextual user interface -- I am happy to
hear very nice testimonies of very young consumers that they love the product. I’ve experienced myself, the
product is selling extremely well in the United States right now. We just launched the product in Europe. We are very
optimistic about that. And this product offers also good functionality because it carries PlaysForSure with good
seamless interaction with PC and the services to acquire music. And more options than with apple. So in the total quest
for mobile meets home, this is a very important category for us. We are totally committed to this category.
Thank you very much for your time.