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Nokia VP: N97 taught company some tough lessons

Chris Ziegler
February 23, 2010
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It's unusual for a company to publicly admit its shortcomings -- particularly a company as big, proud, and resolute as Nokia generally seems to be -- but an All About Symbian / Mobile Industry Review joint interview with Anssi Vanjoki, vice president of markets, at MWC last week painted a very different picture with regard to Espoo's views on the maligned N97. Though he says that the phone absolutely met the company's goals for sales volume and revenue, it was a "tremendous disappointment in terms of the experience quality for the consumers and something [they] did not anticipate." This isn't a sob story, though: he uses the opportunity to note that they've completely closed the gap on software quality for the flagship device, launching new firmware first in Norway where the response has been positive. Considering that the N97 was announced way back in 2008, there's realistically nothing Nokia can do to give the phone a second wind atop the lineup, but Vanjoki seems genuinely convinced that they've learned some hard lessons and swallowed some tough pills throughout its life cycle -- and those lessons will bear fruit when Symbian^3-based products roll around. Here's hoping.

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