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Google: Chrome OS laptops won't dual boot with Windows, live customer support for Cr-48 owners

Joanna Stern
December 7, 2010
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We know there's a lot to digest after Google's Chrome OS event today, but following the shindig we caught a few minutes with Google VP of Product Management Sundar Pichai. While he wouldn't answer our questions about upcoming Chrome OS laptops -- you know, the ones coming from partners such as Acer and Samsung in mid-2011 -- he did tell us that those Atom-powered laptops won't dual boot Windows. In fact, he told us that "certified" Chrome OS laptops won't support dual boot environments at all. Of course, the Cr-48 has a root feature so it will likely be able to run Windows (assuming there's enough flash storage), but it's clear that major manufacturers won't be shipping laptops with Google and Microsoft operating systems living side by side.

With that said, we asked Sundar about one of the major concerns we've had about Chrome OS: customer support. (Some history here -- we've heard from a few laptop manufacturers that Google's lack of customer service for the computer OS is a major issue and a legitimate reservation). Sundar said that it's a valid concern, but that the OS is incredibly simple and that Google doesn't expect to have many confused or troubled customers when it's ready for primetime. Nevertheless, Google will provide live support for those that receive a Cr-48 and help with any and all issues. No word on if that aid will continue past this limited pilot program, but we're sure there will be more much more to come on all of this next year.



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