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Customer service avatars coming to JFK, La Guardia, Newark airports (video)

Sharif Sakr
May 22, 2012
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When you're running late, you're weighed-down with DIY in-flight entertainment and your gate number gets switched at the last minute, the last thing you need is a real-life human trying to be helpful. The Port Authority knows that, which is why it's promising to install "computerized, hologram-like avatars" in La Guardia, Newark and JFK terminal buildings by early July. The virtual assistants aren't actually holographic -- judging from the video after the break (courtesy of Transportation Nation), they appear to consist of either projected or LCD video displayed on a vaguely human-shaped static board, although given their reported $250,000 price tag we might (hopefully) be missing something. Oh, and they aren't even interactive, unless you try to push them over.

[Photo Credit: Jim O'Grady/WNYC]

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