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RealNetworks to refund $2 million, 'guilt' box stays un-ticked

Steve Dent, @stevetdent
May 25, 2012
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Paid for subscriptions from RealNetworks you didn't ask for a few years ago? You may be eligible for a refund. Washington State's Attorney General sued the company over a free trial of its Rhapsody music service, which had a pre-ticked box for additional content that went unnoticed by many who signed up. When clients stopped the trial without also canceling the extra options, charges often accumulated in the hundreds of dollars before being seen. While admitting no wrongdoing, RealNetworks agreed to discontinue the boxes, comply with federal laws and give refunds to any customers who signed up that way between January 2007 and December 2009. If that might be you, expect a postcard from RealNetworks or check their website to apply for a refund. Hopefully you'll be less, um, ticked.

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