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Verizon accepts device upgrades made during glitch, lucky customers can keep unlimited data

Jon Fingas, @jonfingas
September 30, 2013
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We have bad news: Verizon didn't mean to let website visitors buy devices at upgrade prices while preserving unlimited data. The option was a momentary "software issue," the carrier says. However, we also have good news -- the company said (in the statement after the break) that it'll honor orders approved under these terms. Subscribers should be safe as long as the provider hasn't already cancelled their purchases. While many would no doubt prefer that Verizon made its glitch a permanent feature, it's good to know that at least some customers will get to take advantage of the network's accidental deal.

Over the past weekend, there was a software issue involving some orders for customers seeking to upgrade their devices. A number of customers who were upgrading devices were able to maintain an unlimited monthly data feature while paying a subsidized price.

Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.

Verizon Wireless corrected this software issue today (9/30). The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone.



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