Latest in Bug

Image credit:

Dropbox bug wipes some users' files from the cloud

Jon Fingas, @jonfingas
October 13, 2014
1 Shares
Share
Tweet
Share

Sponsored Links

Cautious types will frequently tell you not to rely on cloud storage as your only backup, and a handful of internet denizens have just learned this the hard way. Dropbox has confirmed that a bug in some older versions of its desktop apps deleted the files of some people who turned on Selective Sync, which limits cloud syncing to certain folders. Typically, this would happen after a crash or forced reboot, making a bad problem worse -- at least a few users found that they'd lost years' worth of content through no fault of their own.

The good news? Most of this (though not all) is now past tense. Dropbox says that it's restoring files when it can; it's also releasing fixed versions of its apps, preventing older apps from working and putting extra safeguards in place to prevent this kind of error from happening again. Affected users are getting email (such as what you see below) that offers a year's worth of Dropbox Pro service for the trouble. While these efforts won't be much consolation if you lost access to files at a critical moment, it at least shows that Dropbox wants to learn from its mistakes.

[Thanks, Michael]

Dropbox's email to customers on the Selective Sync bug

In this article: bug, cloud, cloudstorage, dropbox, internet, storage
All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
1 Shares
Share
Tweet
Share

Popular on Engadget

Presenting the Best of CES 2021 winners!

Presenting the Best of CES 2021 winners!

View
Smartwatches may detect the signs of COVID-19 before you know you're sick

Smartwatches may detect the signs of COVID-19 before you know you're sick

View
Parler's website is back up, but the service is still unavailable

Parler's website is back up, but the service is still unavailable

View
Mt. Gox exchange users may finally get to recover some of their lost Bitcoin

Mt. Gox exchange users may finally get to recover some of their lost Bitcoin

View
Capitol rioter allegedly planned to sell laptop from Pelosi's office to Russia

Capitol rioter allegedly planned to sell laptop from Pelosi's office to Russia

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr