Latest in Gear

Image credit:

Chatting with Skype bots feels like talking to a search engine

At least that's how it is for now.
4 Shares
Share
Tweet
Share
Save

Sponsored Links

Earlier today, Microsoft announced that it would be integrating chat bots into Skype, thus allowing you to have quick conversations with a variety of businesses and services. At the Build 2016 keynote, we saw examples of how you could book a hotel through a WestinBot or order a pizza though a Domino's Bot. Those specific bots are unfortunately not available to the public just yet, but if you update Skype today, you'll be able to play around with at least a few chat bots to get an idea of how it all works.

Gallery: Skype chat bots | 9 Photos

The way you add a bot is the same way you'd add a contact; indeed, the Add Contact screen in Skype now has two categories: People and Bots. As of right now, the only Bots available to add on Skype are Bing Music, Bing News, Bing Images, Getty Images and Build Bot (which is mostly centered around the Build conference). They're mostly in Preview mode at the moment (in other words, they're still sort of in beta), but they do appear to be functional.

As you might expect, the chat bots respond to very specific keywords. You're not really having a conversation with these bots so much as you're typing in search queries. For example, with the Bing Music bot, typing in "Hello" would bring up Adele's song (a link to her YouTube video, it looks like) rather than polite small talk. A "Hi" in Bing News brought up articles with the word "Hi" in it. When I asked the Build Bot "What's for lunch?" it responded with different lunch hours instead of what was on the menu. Asking the Build Bot to tell me a joke just prompted it to say: "Sorry Nicole, I'm a BOT with a specific purpose... Build. I don't have the answers to everything. You might ask around or try this thing called the internet." Cheeky.

In short, having a conversation with these chat bots feels a little like talking to a search engine, not a person. Which makes sense because these chat bots are all single-purpose, but it does show that they have their limits. If you're looking for a more complicated answer, it's probably easier to just make a call or look up your answer on Google (or Bing, naturally).

Of course, it's still early days yet for Microsoft's AI strategy and we get the feeling that future bots will be a lot more intelligent. Plus once Cortana is integrated, it'll begin to feel a lot more natural. At least, we hope so anyway.

You can try this out for yourself if you download the latest Skype update for Windows, Android and iOS. Mac users will have to wait for now.

Get all the news from today's Microsoft Build keynote right here, and follow along with our liveblog!

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
4 Shares
Share
Tweet
Share
Save

Popular on Engadget

Engadget's Guide to Privacy

Engadget's Guide to Privacy

View
Tilta mods Blackmagic's Pocket Cinema Camera with a tilt screen and SSD

Tilta mods Blackmagic's Pocket Cinema Camera with a tilt screen and SSD

View
Three Mile Island's infamous nuclear plant shuts down after 45 years

Three Mile Island's infamous nuclear plant shuts down after 45 years

View
Samsung asks users to be extra careful with the Galaxy Fold

Samsung asks users to be extra careful with the Galaxy Fold

View
Uber sues NYC over vehicle caps

Uber sues NYC over vehicle caps

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr