T-Mobile pulls advertisement claiming it has the fastest network (updated)

But the company apparently has no intention of backing down from its claims of superiority over Verizon.

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Rob LeFebvre
October 2nd, 2017
In this article: 4G, fast, LTE, mobile, network, t-mobile, verizon
Tak Yeung via Getty Images
Tak Yeung via Getty Images

It looks like T-Mobile will no longer be able to claim that its network is faster, newer or better than Verizon's. The National Advertising Division (NAD), part of the Better Business Bureau that reviews advertising for truthfulness, recommended that T-Mobile discontinue advertisements that claim as such. Verizon brought the challenge to the Advertising Self-Regulatory Council in lieu of a court case. NAD says that during the course of its review, T-Mobile discontinued the commercial that featured the claims. (See update below for T-Mobile's explanation below on why the ads were pulled)

T-Mobile used information from speed-testing sites like Ookla and Open Signal to back up its claims. Verizon argued that because it began offering unlimited plans (which slows down customers' data when it goes past a certain monthly amount) during this period, many of its users would have seen slower speeds near the end of the month. The NAD, part of the Advertising Self-Regulatory Council (ASRC), agreed that the situation favored T-Mobile unfairly, and recommended that T-Mobile stop claiming that it has the fastest speeds.

The self-regulatory body also reviewed other T-Mobile claims, including one that it covers 99 percent of the geographic area as Verizon does. The NAD found that T-mobile cannot support this claim, as it only covers the same amount of people as Verizon. The NAD recommended that T-Mobile modify its advertising to make this clearer. The changes to advertising claims are likely only temporary. T-Mobile told Ars Technica that while it would comply with the NAD's recommendation for now, it reserves the right to say that it has the fastest LTE network based on future data.

Update: T-Mobile has clarified the NAD announcement on its ads and claims of being the "fastest" network. According to the carrier, the ad in question was pulled because it referenced Verizon's lack of an unlimited data plan. Verizon has since re-introduced that option, so the ads were removed. T-Mobile also says that the NAD recommendation was based on old stats and stands by its claim of being the fastest carrier with new numbers. The company did not offer those figures in its response to Engadget.

Here's the full statement from Janice V. Kapner, SVP of Corporate Communications at T-Mobile:

Looks like Verizon's "cherry picking" what was actually covered in the NAD decision. Let's break it down: NAD ruled on one claim that we don't even use anymore. Next. Verizon tried to refute our claim that we cover 99.7% as many people as they do. We substantiated it and NAD agreed. Win for T-Mobile. On the fastest LTE network challenge, NAD ruled that the one month of crowd-sourced data we submitted (when Verizon launched their unlimited plan) could not be used. NAD previously recognized third-party crowd-sourced data as a way to look at network performance, so we looked at the latest results, and verified what we already knew! T-Mobile is still the fastest LTE network and we'll continue to let consumers know that! Another win for T-Mobile and our customers!

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