Latest in Gear

Image credit:

Google Assistant will soon be able to make calls to book your appointment

It can call businesses, book your appointment and notify you when it's done.

Sponsored Links

Engadget / Chris Velazco

During Google I/O today, the company announced that Assistant will soon be able to make appointments and reservations for you even when they can't be booked online. It's powered by a new technology called Google Duplex and it will be rolling out as an experiment soon.

In a demonstration, Google showed how the Assistant can call a hair salon and book an appointment with the person on the other end of the line. With a command from the user about when she wanted to make the appointment, the Assistant then called the salon, worked out a date and time and notified the user afterwards. The Assistant was even able to say "Mm-hmm" when she was asked by the salon employee to hold on. In a second demonstration, the Assistant was able to handle multiple complicated questions while booking a restaurant reservation without being tripped up, and even asked for wait times.

Google described the Duplex AI system as "a new technology for conducting natural conversations to carry out 'real world' tasks over the phone." And it's geared toward performing very specific tasks, like booking appointments. "For such tasks, the system makes the conversational experience as natural as possible, allowing people to speak normally, like they would to another person, without having to adapt to a machine," said Google. You can listen to it in action here.

Google is still working on refining the system, but it should begin testing the capability in the coming weeks.

Click here to catch up on the latest news from Google I/O 2018!

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
Tweet
Share

Popular on Engadget

Facebook is banning Oculus owners with multiple VR headsets

Facebook is banning Oculus owners with multiple VR headsets

View
Samsung, Stanford make a 10,000PPI display that could lead to 'flawless' VR

Samsung, Stanford make a 10,000PPI display that could lead to 'flawless' VR

View
Garmin smartwatches are on sale at all-time low prices at Amazon

Garmin smartwatches are on sale at all-time low prices at Amazon

View
Redbox's Free Live TV comes to Xbox One consoles

Redbox's Free Live TV comes to Xbox One consoles

View
Samsung's influential chairman Lee Kun-hee dies at 78

Samsung's influential chairman Lee Kun-hee dies at 78

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr