Latest in Gear

Image credit:

A fix for the OnePlus 7 Pro's 'phantom tap' issue is on the way

Other touchscreen issues will be remedied too, the company says.
Kris Holt, @krisholt
June 3, 2019
Share
Tweet
Share

Sponsored Links

Richard Lai/Engadget

The OnePlus 7 Pro has only been on the market for a matter of days, and some users are reporting problems with their screens. Some owners are dealing with "phantom taps," which cause the device to register false inputs when they haven't touched the screen. There are suggestions that turning off NFC works as a stopgap to fix the problem, which seems to be a software issue -- OnePlus plans to roll out a patch to resolve it "in the coming weeks."

The company says it had reports of other touchscreen issues, such as devices not registering inputs when some users tap the corners of their screens. OnePlus didn't reveal a timeline for a patch to fix that problem, but said one is on the way.

Here's OnePlus' full statement on the issues, per The Verge:

Phantom taps:

We have received limited reports from users describing their encounter of the "phantom taps" experience. Our team has worked hard to identify these cases, and we will release a firmware update in the upcoming weeks.

Other touchscreen problems:

OnePlus is aware of limited reports of this issue, and we will be issuing a software update to resolve it.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
Tweet
Share

Popular on Engadget

Moog app brings the classic Model 15 modular synth to the Mac

Moog app brings the classic Model 15 modular synth to the Mac

View
Amazon offers to help the incoming Biden admin with COVID response

Amazon offers to help the incoming Biden admin with COVID response

View
'Hitman 3' players run into launch day server problems

'Hitman 3' players run into launch day server problems

View
The US will rejoin the Paris climate change agreement

The US will rejoin the Paris climate change agreement

View
Donald Trump pardons ex-Waymo, Uber engineer Anthony Levandowski

Donald Trump pardons ex-Waymo, Uber engineer Anthony Levandowski

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr