Latest in Gear

Image credit:

Google Home update leaves some speakers unusable

The company says it's working on a fix.
Jon Fingas, @jonfingas
October 22, 2019
194 Shares
Share
Tweet
Share

Sponsored Links

Nathan Ingraham/Engadget

Smart speakers' frequent under-the-radar updates are usually convenient, but they're creating a lot of headaches for some Google device owners. Google has confirmed that it's fixing a problem with firmware updates that have bricked Home and Home Mini speakers. Some people have had success by temporarily unplugging the power cable or performing a factory reset, but others haven't been so lucky -- numerous owners have reported that their devices are completely unusable. If you're affected, you'll see the speaker's four lights stay lit.

This doesn't appear to affect the Home Max, displays like the Home Hub or Nest-branded speakers.

It's not clear when there might be a fix. However, it's a serious problem for those unfortunate owners affected by the glitch. While it's a relatively minor hassle to get a speaker replaced under warranty, many Home and Home Mini devices are out of warranty. You might be forced to pay for a replacement even though Google is responsible for knocking your speaker out of commission.

The good news is, Google is replacing affected devices regardless of whether they're in and out of warranty until the fix is issued.

Update (at 11:48 p.m. ET on 10/22/2019): This post was edited to clarify that Google will be replacing affected devices regardless of whether they're under warranty.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
194 Shares
Share
Tweet
Share

Popular on Engadget

The 2020 Engadget Holiday Gift Guide

The 2020 Engadget Holiday Gift Guide

View
The Arecibo Observatory's telescope has collapsed

The Arecibo Observatory's telescope has collapsed

View
The second-gen Eve V may take on the Surface Pro again in 2021

The second-gen Eve V may take on the Surface Pro again in 2021

View
Watch the trailer for Studio Ghibli's first fully CG movie

Watch the trailer for Studio Ghibli's first fully CG movie

View
The Snapdragon 888 is Qualcomm's latest premium CPU for smartphones

The Snapdragon 888 is Qualcomm's latest premium CPU for smartphones

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr