Between supply shortages and a staggered release date, the PlayStation 5 has been almost impossible to buy. So you imagine what it must feel like if you were able to pre-order one, wait patiently for release day and then never see the console show up. That’s what some people in the UK have had to put up with over the last day.
As Eurogamer points out, since the console came out across the pond on November 19th, there have been numerous reports on Twitter and Reddit of Amazon UK delivery people switching the contents of a PS5 delivery for something else. No one has gotten a box full of stones (yet), but the substitutions have been varied: pet food, a foot massager and a bag of bulgur. And while the contents of the packages have been different, the stories mostly all play out in the same way. The package gets delayed, and when it does finally show up, its sealed with clear tape instead of Amazon’s trademark Prime-branding.
So, @AmazonUK looks like someone has stolen my (day late) PS5. Right outer box, wrong item. Where can I get help? @AmazonHelp @PlayStationUK pic.twitter.com/qBIZ3RHl1I— Anthony Dickens (@antdickens) November 20, 2020
After a slow response, a spokesperson for Amazon told Eurogamer the company wants to do right by customers. "We're all about making our customers happy, and that hasn't happened for a small proportion of these orders. We're really sorry about that and are investigating exactly what's happened," the spokesperson said. “We're reaching out to every customer who's had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help."
According to some of the affected people Eurogamer spoke to, Amazon has asked them to wait 48 hours to see if their deliveries show up. The company has also reportedly offered some gift vouchers as an apology for what’s happened.